Terms of Service

Please read these Terms of Service carefully before using the website lucepizza-meal.click or any services offered by Pizza Luce. By accessing or using our website, placing an order, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations.

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pizza Luce ("Company," "we," "us," or "our"), governing your access to and use of the website located at lucepizza-meal.click (the "Site"), including all content, features, services, and products offered through or in connection with the Site.

By accessing the Site, creating an account, placing an order, or using any of our services in any manner, you represent and warrant that:

• You are at least 18 years of age, or the age of majority in your jurisdiction, whichever is greater;
• You have the legal capacity to enter into a binding contract;
• You are not prohibited from using our services under any applicable law;
• You have read, understood, and agree to be bound by these Terms in their entirety.

If you do not agree to these Terms, you must immediately discontinue your use of the Site and all associated services. Your continued use of the Site following the posting of any modifications to these Terms constitutes your acceptance of such changes.

2. Description of Services

Pizza Luce is a food service business that provides customers with access to a variety of food and beverage products, including but not limited to pizza, appetizers, desserts, and drinks. Our services include, without limitation:

2.1 Online Ordering

We offer an online ordering platform through our website, allowing customers to browse our menu, customize their orders, and arrange for delivery or pickup of food items. Orders placed through the Site are subject to availability, geographic limitations, and applicable operating hours.

2.2 Delivery Services

Where available, Pizza Luce may offer delivery services to eligible addresses within our designated delivery zones. Delivery availability, fees, estimated delivery times, and minimum order requirements may vary and are subject to change without prior notice. We reserve the right to use third-party delivery partners to fulfill delivery requests.

2.3 Pickup Services

Customers may also select an in-store or curbside pickup option where available. Pickup times are estimates only and may be subject to delays due to order volume, kitchen capacity, or other unforeseen circumstances.

2.4 Catering and Special Orders

Pizza Luce may offer catering services or accommodate special orders for large groups or events. These services may be subject to additional terms, minimum order quantities, advance notice requirements, and separate pricing agreements.

2.5 Promotional Offers and Loyalty Programs

From time to time, we may offer promotional discounts, special deals, or loyalty rewards programs. These offers are subject to specific terms and conditions, which will be disclosed at the time of the offer. Pizza Luce reserves the right to modify, suspend, or discontinue any promotional program at any time without liability.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice, and without liability to you or any third party.

3. User Obligations and Prohibited Activities

3.1 Account Registration

To access certain features of the Site, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary to keep it accurate and complete. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at [email protected] of any unauthorized use of your account or any other breach of security.

3.2 Accurate Information

When placing orders or otherwise using our services, you agree to provide accurate, truthful, and complete information, including your delivery address, contact information, and payment details. Pizza Luce shall not be liable for any errors, failed deliveries, or other issues arising from inaccurate or incomplete information provided by you.

3.3 Prohibited Activities

You agree that you will not engage in any of the following prohibited activities in connection with your use of the Site or our services:

• Violating any applicable federal, state, local, or international law or regulation, including those administered by the Federal Trade Commission (FTC);
• Engaging in any fraudulent, deceptive, or misleading conduct, including placing false or fictitious orders;
• Attempting to gain unauthorized access to any portion of the Site, our servers, or any systems or networks connected to the Site;
• Using automated tools, bots, scrapers, or similar technologies to access, collect data from, or interact with the Site without our express written consent;
• Transmitting any viruses, malware, worms, Trojan horses, or other harmful or disruptive code through or in connection with the Site;
• Interfering with or disrupting the integrity or performance of the Site or the data contained therein;
• Impersonating any person or entity, or falsely representing your affiliation with any person or entity;
• Harvesting or collecting email addresses, contact information, or other personal data from the Site without authorization;
• Using the Site to send unsolicited communications, spam, or promotional materials;
• Attempting to reverse engineer, decompile, disassemble, or otherwise derive the source code of any software underlying the Site;
• Engaging in any conduct that restricts or inhibits any other user from using or enjoying the Site;
• Posting, submitting, or transmitting any content that is unlawful, obscene, defamatory, harassing, threatening, or otherwise objectionable;
• Using the Site for any commercial purpose not expressly authorized by Pizza Luce in writing.

Violation of these prohibitions may result in the immediate suspension or termination of your account and access to our services, and may expose you to civil or criminal liability.

4. Intellectual Property Rights

4.1 Ownership

The Site and all of its contents, features, and functionality — including but not limited to text, images, graphics, logos, photographs, video and audio clips, data compilations, software, and the overall design, selection, and arrangement thereof — are owned by Pizza Luce, its licensors, or other providers of such material, and are protected by United States and international intellectual property laws, including copyright, trademark, trade dress, patent, and trade secret laws.

4.2 Limited License

Subject to your compliance with these Terms, Pizza Luce grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Site solely for your personal, non-commercial purposes in connection with our food services. This license does not include any right to:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site;
• Modify or create derivative works based on the Site or its content;
• Use any data mining, robots, or similar data gathering and extraction tools;
• Download or copy any account information for the benefit of another merchant or service.

4.3 Trademarks

The Pizza Luce name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Pizza Luce or its affiliates or licensors. You may not use such marks without the prior written permission of Pizza Luce. All other names, logos, product and service names, designs, and slogans on the Site are the trademarks of their respective owners.

4.4 User-Submitted Content

If you submit, post, or otherwise provide any content, feedback, reviews, comments, photographs, or other materials to or through the Site ("User Content"), you grant Pizza Luce a worldwide, non-exclusive, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in any media for any lawful purpose, including marketing and promotional activities. You represent and warrant that you own or have the necessary rights to grant the foregoing license, and that your User Content does not infringe the rights of any third party.

5. Payment Terms

5.1 Pricing

All prices displayed on the Site are in U.S. dollars and are subject to change without notice. Applicable taxes, delivery fees, service charges, and gratuities will be calculated and displayed at checkout. Pizza Luce reserves the right to correct any pricing errors that may appear on the Site, even after an order has been placed.

5.2 Payment Methods

We accept various forms of payment, which may include major credit cards, debit cards, digital wallets, and other payment methods as indicated on the Site. By submitting payment information, you represent and warrant that you are authorized to use the designated payment method and authorize Pizza Luce to charge your selected payment method for the total amount of your order, including applicable taxes and fees.

5.3 Order Confirmation

Receipt of an order confirmation does not constitute our acceptance of your order. Pizza Luce reserves the right to refuse or cancel any order at any time, including after an order confirmation has been sent, for reasons including but not limited to product unavailability, inaccuracies in pricing or descriptions, suspected fraud, or other concerns. In the event of a cancellation after payment has been processed, we will issue a full refund to your original payment method.

5.4 Refunds and Cancellations

Refund and cancellation policies may vary depending on the nature and timing of your order. Please contact us at [email protected] as soon as possible if you need to cancel an order or request a refund. Once food preparation has begun, cancellations and refunds may not be available. Any approved refunds will be processed to your original payment method within a commercially reasonable time frame.

5.5 Promotional Codes and Discounts

Promotional codes or discount offers are subject to specific terms and conditions and may only be used once per customer unless otherwise stated. Pizza Luce reserves the right to reject or revoke any promotional code in cases of suspected abuse or misuse. Promotional codes cannot be combined with other offers unless explicitly stated.

6. Disclaimers

6.1 As-Is Basis

THE SITE AND ALL SERVICES, CONTENT, INFORMATION, AND MATERIALS PROVIDED BY PIZZA LUCE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PIZZA LUCE EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

6.2 No Warranty of Accuracy

Pizza Luce does not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or timeliness of any content, menu information, pricing, or nutritional information displayed on the Site. Menu items, ingredients, and availability are subject to change without notice.

6.3 Allergen and Dietary Disclaimer

While we make reasonable efforts to provide accurate allergen and nutritional information, we cannot guarantee that our products are free from any specific allergen or that they meet any particular dietary requirement. Our food is prepared in a kitchen environment where allergens such as gluten, dairy, nuts, eggs, and soy may be present. Customers with severe food allergies or specific dietary needs should contact us directly before placing an order. Pizza Luce shall not be liable for any adverse health reactions resulting from allergen exposure.

6.4 Third-Party Services

The Site may contain links to third-party websites or services that are not owned or controlled by Pizza Luce. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the terms and privacy policies of any third-party sites you visit.

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PIZZA LUCE, ITS OWNERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, PARTNERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE GOODS OR SERVICES, ARISING OUT OF OR IN CONNECTION WITH:

• Your access to or use of (or inability to access or use) the Site or our services;
• Any conduct or content of any third party on the Site;
• Any content obtained from the Site;
• Unauthorized access, use, or alteration of your transmissions or content;
• Delays, failures, or errors in delivery of food products;
• Any inaccuracies in menu descriptions, pricing, or nutritional information.

EVEN IF PIZZA LUCE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF PIZZA LUCE TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SITE AND SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO PIZZA LUCE IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. To the extent such limitations are not permitted under applicable law, some of the above limitations may not apply to you.

8. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Luce and its owners, officers, directors, employees, agents, successors, and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your access to or use of the Site or our services;
• Your violation of any provision of these Terms;
• Your violation of any applicable federal, state, or local law or regulation;
• Your infringement of any intellectual property or other rights of any third party;
• Any User Content you submit, post, or transmit through the Site;
• Your fraud, willful misconduct, or gross negligence.

Pizza Luce reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate fully with Pizza Luce's defense of such claim. You shall not settle any claim that imposes any obligation, restriction, or liability on Pizza Luce without our prior written consent.

9. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Pizza Luce is registered and operates, without regard to its conflict of law principles.

Any legal action or proceeding arising out of or relating to these Terms or your use of the Site and services that is not subject to arbitration as set forth below shall be brought exclusively in the federal or state courts of competent jurisdiction located in the state of Pizza Luce's principal place of business. You hereby irrevocably consent to the personal jurisdiction and venue of such courts and waive any objection to such jurisdiction or venue.

These Terms are also subject to applicable federal laws, including but not limited to the Federal Trade Commission Act (15 U.S.C. § 45 et seq.) governing unfair or deceptive acts or practices in commerce. Where applicable, California residents may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

10. Dispute Resolution

10.1 Informal Resolution

Before initiating any formal dispute resolution proceedings, you agree to first contact Pizza Luce at [email protected] and provide a written description of your dispute, the relief sought, and your contact information. The parties agree to attempt to resolve the dispute informally for a period of thirty (30) days from the date of the written notice. During this period, neither party shall initiate formal dispute resolution proceedings.

10.2 Binding Arbitration

If the parties are unable to resolve the dispute through informal negotiation within thirty (30) days, any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as then in effect. The arbitration shall be conducted in the state where Pizza Luce maintains its principal place of business, or by phone or video conference if mutually agreed.

The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The arbitrator shall have the authority to award the same damages and relief that a court could award, but shall have no authority to award damages in excess of those permitted by these Terms.

10.3 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND PIZZA LUCE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of class or representative proceeding.

10.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending the resolution of a dispute, and claims relating to intellectual property infringement need not be subject to arbitration under this section.

11. Term and Termination

11.1 Term

These Terms shall remain in full force and effect for as long as you access or use the Site or any of our services, unless earlier terminated in accordance with this section.

11.2 Termination by You

You may terminate your relationship with Pizza Luce at any time by ceasing to use the Site and, if applicable, by deleting your account. Please note that termination does not relieve you of any obligations incurred prior to termination, including any outstanding payment obligations.

11.3 Termination by Pizza Luce

Pizza Luce reserves the right, in its sole discretion, to suspend or terminate your account and access to the Site and services, at any time and for any reason, with or without notice, including but not limited to:

• Violation of any provision of these Terms;
• Suspected fraudulent, abusive, or illegal activity;
• Failure to pay any amounts owed;
• At the request of law enforcement or other governmental authorities;
• Discontinuation of the Site or services.

11.4 Effect of Termination

Upon termination, your right to access and use the Site and services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including without limitation provisions related to intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution.

12. Changes to Terms

Pizza Luce reserves the right, at our sole discretion, to modify, amend, or replace these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this page. In the case of material changes, we may also provide additional notice, such as displaying a prominent notice on the Site or sending an email to the address associated with your account.

Your continued use of the Site or our services after any such changes have been posted constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you must discontinue your use of the Site and services. It is your responsibility to review these Terms periodically to stay informed of any updates.

13. Severability

If any provision of these Terms is found by a court of competent jurisdiction or an arbitrator to be invalid, unlawful, void, or for any reason unenforceable, such provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable, and in a manner that most closely reflects the original intent of the parties. The remaining provisions of these Terms shall continue in full force and effect.

14. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by Pizza Luce on the Site, constitute the entire agreement between you and Pizza Luce with respect to your use of the Site and our services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, with respect to the same subject matter. No waiver by Pizza Luce of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition.

15. Waiver

The failure of Pizza Luce to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if it is in writing and signed by an authorized representative of Pizza Luce. No single or partial exercise of any right, remedy, power, or privilege shall preclude any other or further exercise of any other right, remedy, power, or privilege.

16. Force Majeure

Pizza Luce shall not be liable for any failure or delay in performance of its obligations under these Terms arising out of or caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, fire, flood, war, terrorism, government action, labor strikes, supply chain disruptions, power failures, internet outages, or any other event beyond our reasonable control. In the event of a force majeure event, we will make commercially reasonable efforts to notify you and to resume normal operations as soon as practicable.

17. Electronic Communications

By using the Site and providing your email address or other contact information, you consent to receive electronic communications from Pizza Luce, including order confirmations, promotional offers, account notifications, and other service-related messages. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You may opt out of promotional communications at any time by following the unsubscribe instructions contained in those messages or by contacting us directly.

18. Children's Use

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 years of age. If you are under the age of 13, you may not use the Site. If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information as quickly as possible. Parents or guardians who believe that their child has provided us with personal information without their consent should contact us at [email protected].

19. California Residents — Additional Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete your personal information, the right to opt out of the sale or sharing of your personal information, and the right to non-discrimination for exercising your privacy rights. Please refer to our Privacy Policy for more information about your California privacy rights or contact us at [email protected].

20. Contact Information

If you have any questions, concerns, or comments regarding these Terms of Service, or if you need to contact us for any reason related to your use of the Site or our services, please reach out to us using the following contact information:

We will make every reasonable effort to respond to your inquiry in a timely manner. For urgent matters related to food safety, order issues, or billing disputes, please contact us via email and clearly indicate the nature of your concern in the subject line.