Privacy Policy

This Privacy Policy describes how Pizza Luce ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website lucepizza-meal.click, place orders, or otherwise interact with our food services. Please read this policy carefully. If you do not agree with its terms, please discontinue use of our website and services.

We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy has been prepared in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection regulations.

1. About Us

Pizza Luce is a food service business operating through its website and related digital platforms. Our mission is to deliver exceptional pizza and culinary experiences to our valued customers across the United States.

For any privacy-related questions, concerns, or requests, you may contact us directly at the email address provided above.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• All visitors to our website lucepizza-meal.click
• Customers who place online food orders through our platform
• Individuals who create accounts or register on our website
• Users who subscribe to our newsletters, promotions, or loyalty programs
• Anyone who contacts us via email, phone, or online contact forms
• Users who interact with our social media pages or digital advertising

This policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party platforms you visit.

3. Information We Collect

We collect various types of information to provide and improve our food services. The categories of personal information we collect include the following:

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name — to identify you and personalize your experience
• Email address — for order confirmations, communication, and marketing purposes
• Phone number — for delivery coordination and order updates
• Billing and delivery address — for processing and fulfilling your food orders
• Date of birth — where required to verify age eligibility
• Username and password — to secure your account

3.2 Payment and Financial Information

When you place an order, we collect payment-related information. This may include:

• Credit card or debit card details (card number, expiration date, CVV)
• Billing address associated with your payment method
• Transaction history and order records

Payment information is processed through secure, PCI-DSS compliant third-party payment processors. We do not store your full credit or debit card numbers on our servers.

3.3 Order and Transaction Data

We maintain records related to your purchases and interactions with our food services, including:

• Items ordered, special instructions, and preferences
• Order history and frequency
• Delivery time and location data
• Promotional codes or discounts applied

3.4 Usage and Technical Data

When you browse our website, we automatically collect certain technical information, including:

• IP address — to understand geographic location and enhance security
• Browser type and version
• Operating system
• Device identifiers (mobile device ID, device type)
• Pages visited and time spent on each page
• Referring URLs — the website that directed you to ours
• Clickstream data — your navigation path through our site
• Search queries made within our website

3.5 Cookie and Tracking Data

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience and collect analytical data. Please refer to Section 9 of this policy for detailed information about our cookie practices.

3.6 Location Data

With your permission, we may collect precise geolocation data from your device to facilitate delivery services, suggest nearby pickup options, or improve location-based features. You may disable location services through your device settings at any time.

3.7 Communications Data

If you contact us by email, phone, or through our contact form, we collect the content of those communications, including your name, contact details, and the subject matter of your inquiry.

3.8 Marketing and Preference Data

We collect information about your marketing preferences, including whether you have opted in or out of receiving promotional emails, SMS messages, or loyalty program communications.

3.9 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you connect your account or log in via social sign-on)
• Analytics providers and advertising networks
• Delivery and logistics partners
• Payment processors

4. How We Use Your Information

Pizza Luce uses the personal information we collect for a variety of legitimate business purposes, including:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Coordinating delivery or pickup logistics
• Sending order confirmations, receipts, and status updates
• Managing your customer account
• Providing customer support and resolving disputes

4.2 Analytics and Service Improvement

• Analyzing website traffic and user behavior to improve functionality
• Conducting internal research and development
• Testing new features, menus, or promotional campaigns
• Monitoring and diagnosing technical issues
• Measuring the effectiveness of our marketing campaigns

4.3 Marketing and Promotions

• Sending promotional emails, newsletters, and special offers (with your consent)
• Delivering personalized recommendations based on your order history
• Administering loyalty programs or reward systems
• Displaying targeted advertisements on our website and third-party platforms
• Notifying you of new menu items, seasonal promotions, or special events

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send or by contacting us at [email protected].

4.4 Legal and Security Purposes

• Complying with applicable federal and state laws and regulations
• Enforcing our Terms of Service and other legal agreements
• Detecting and preventing fraud, unauthorized access, or illegal activity
• Protecting the rights, property, and safety of our business, employees, and customers
• Responding to legal process, court orders, or government requests

4.5 Business Operations

• Managing business relationships with vendors and service providers
• Conducting audits and quality assurance activities
• Supporting corporate transactions such as mergers, acquisitions, or asset sales

5. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Performance of a Contract: Processing is necessary to fulfill your orders and provide the services you have requested.
• Legitimate Interests: We process data for purposes that serve our legitimate business interests, such as fraud prevention, analytics, and service improvement, where such interests are not overridden by your privacy rights.
• Consent: Where required by law, we rely on your explicit consent to send marketing communications or deploy non-essential cookies.
• Legal Obligation: We may process your data to comply with applicable federal and state laws.

6. Sharing Your Information with Third Parties

We respect your privacy and do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

6.1 Service Providers and Business Partners

We work with trusted third-party vendors who assist us in operating our website and delivering our services. These include:

• Payment processors — to handle secure payment transactions
• Delivery and logistics partners — to coordinate food delivery to your address
• Cloud hosting and IT providers — to store and manage our data infrastructure
• Email marketing platforms — to send newsletters and promotional communications
• Analytics providers (e.g., Google Analytics) — to understand website performance
• Customer support tools — to manage inquiries and support tickets
• Advertising networks — to deliver targeted ads on our behalf

All service providers are contractually obligated to use your information only for the purposes we specify and to maintain appropriate security standards.

6.2 Legal Requirements

We may disclose your personal information to government agencies, law enforcement, or other third parties when required to do so by law or in response to a valid legal request, such as a subpoena, court order, or regulatory inquiry. We will make reasonable efforts to notify you of such disclosures where legally permissible.

6.3 Business Transfers

In the event that Pizza Luce undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your personal information may be transferred to the acquiring or successor entity. We will notify you via email or a prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

6.4 With Your Consent

We may share your information with third parties when you have explicitly consented to such sharing, for example when participating in a joint promotion or connecting to a third-party application.

6.5 Aggregated or De-Identified Data

We may share aggregated or anonymized data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes.

7. Data Security Measures

We take the security of your personal information seriously and implement a range of administrative, technical, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols.
• PCI-DSS Compliance: Our payment processing systems comply with Payment Card Industry Data Security Standards to protect financial information.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis. All employees with access to personal data are bound by confidentiality obligations.
• Firewalls and Intrusion Detection: We use network security tools including firewalls and intrusion detection systems to monitor and protect our infrastructure.
• Regular Security Audits: We conduct periodic security reviews and vulnerability assessments to identify and address potential risks.
• Data Minimization: We only collect and retain personal information that is necessary for the purposes described in this policy.
• Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities in the event of a breach as required by applicable law.

8. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

8.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

To exercise your California privacy rights, please submit a verifiable consumer request to us at [email protected]. We will respond to your request within 45 days, with the possibility of a 45-day extension where reasonably necessary. You may submit requests up to twice per 12-month period.

8.2 General Privacy Rights (All Users)

Regardless of your location, we extend the following rights to all users of our website and services:

• Right of Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to legal obligations.
• Right to Restriction: Request that we limit the processing of your data in certain circumstances.
• Right to Object: Object to our use of your data for direct marketing purposes.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

8.3 How to Submit a Privacy Request

To exercise any of the rights described above, please contact us using the following methods:

• Email: [email protected]

We may need to verify your identity before processing your request to protect your privacy and prevent unauthorized access. Verification may involve confirming your email address, account information, or other identifying details.

9. Cookie Policy

Our website lucepizza-meal.click uses cookies and similar tracking technologies to enhance your user experience, analyze website traffic, and serve relevant advertising.

9.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help us recognize your browser, remember your preferences, and collect information about how you interact with our site.

9.2 Types of Cookies We Use

9.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View and delete existing cookies
• Block cookies from specific websites
• Block third-party cookies entirely
• Clear all cookies when you close the browser

Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders. For more information about managing cookies, visit www.allaboutcookies.org.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, and to comply with our legal, regulatory, and business obligations.

After the applicable retention period has expired, we will securely delete, destroy, or anonymize your personal information in a manner that prevents unauthorized access or reconstruction.

11. Children's Privacy

Pizza Luce is not directed at children, and we do not knowingly market to or solicit personal information from minors under 18 years of age. If you are a parent or guardian and believe that your child under 18 has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate steps to delete such information from our records.

We comply with the Children's Online Privacy Protection Act (COPPA) and will not knowingly collect personal information from children under 13 years of age without verifiable parental consent. If we become aware that we have inadvertently collected such information, we will promptly delete it.

12. International Data Transfers

Pizza Luce is based in the United States. If you access our website from outside the United States, please be aware that your personal information may be transferred to, stored in, and processed in the United States and potentially other countries where our service providers operate.

Data protection and privacy laws in the United States may differ from those in your home country. By using our website and providing us with your personal information, you acknowledge and consent to the transfer of your data to the United States and other jurisdictions as described in this policy.

We take appropriate measures to ensure that international data transfers are conducted in compliance with applicable privacy laws, including through:

• Contractual safeguards with our service providers and business partners
• Data processing agreements that include appropriate privacy and security obligations
• Compliance with applicable cross-border data transfer frameworks

13. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by Pizza Luce. These may include social media platforms, payment gateways, delivery tracking tools, or promotional partner pages. We are not responsible for the privacy practices or content of those third-party sites.

We strongly encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link on our website does not imply our endorsement of the linked site's privacy practices.

14. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. At this time, our website does not respond to DNT signals. However, you can manage your tracking preferences through your browser settings and our cookie consent mechanism.

We continue to monitor industry developments regarding DNT standards and will update our practices accordingly should a uniform standard be established.

15. Your Choices and Opt-Out Options

We believe in giving you meaningful control over your personal information. You have the following choices:

• Email Marketing: Unsubscribe from promotional emails by clicking the "Unsubscribe" link in any email we send or by emailing [email protected].
• SMS Messages: Reply "STOP" to any text message we send to opt out of SMS marketing communications.
• Cookies: Manage your cookie preferences through your browser settings or our cookie consent tool.
• Account Information: Update your account details and preferences by logging into your account on our website.
• Location Services: Disable location sharing through your device's privacy settings at any time.
• Targeted Advertising: Opt out of interest-based advertising by visiting the Digital Advertising Alliance or Network Advertising Initiative opt-out pages.

16. Filing Complaints with a Data Protection Authority

If you believe that your privacy rights have been violated, we encourage you to first contact us directly at [email protected] so that we may address your concerns promptly and effectively.

If you are not satisfied with our response or believe we are not complying with applicable privacy laws, you have the right to file a complaint with the relevant regulatory authority. In the United States, relevant authorities include:

16.1 Federal Trade Commission (FTC)

The FTC enforces consumer protection laws, including those relating to privacy and data security, under the FTC Act (15 U.S.C. §45). You may file a complaint with the FTC at:

• Website: reportfraud.ftc.gov
• Phone: 1-877-382-4357

16.2 California Privacy Protection Agency (CPPA)

California residents may file complaints regarding CCPA/CPRA violations with the California Privacy Protection Agency:

• Website: cppa.ca.gov

16.3 State Attorneys General

Depending on your state of residence, you may also file a complaint with your state's Attorney General office, which may have jurisdiction over consumer privacy matters under state law.

17. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website
• Send an email notification to registered users where required by law

Your continued use of our website and services after the effective date of any changes constitutes your acknowledgment and acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team:

We are committed to responding to all privacy inquiries within a reasonable timeframe. For requests submitted under California privacy laws (CCPA/CPRA), we will respond within 45 days of receiving a verifiable consumer request, as required by law.